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We maintain technical support centers around the world to support our customers in their local time zone.  Here you can contact our support representatives: most of them are former engineers and service technicians.  Together, they have expertise in every National machine model

– whether it was shipped last year or 50 years ago.  

 

Contact your regional support center listed below for assistance with:

 

  • Identifying or ordering spare parts

  • Scheduling a visit from one of our service technicians

  • A rebuild or repair project

  • Technical troubleshooting, either via telephone or using our remote service meeting technology. 

 

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Central Support Center

Tiffin, OH

Support in English Language: 
24 x 7 EST

 

Tel: +1-866-572-3532

EMAIL US

Regional Support Center
Nagoya, Japan

Support in Japanese
and English:  
Monday -Friday: 9:00 a.m. - 5:30 p.m. JST
Closed: Saturday & Sunday

 

Tel: +81-568 –89-0571

EMAIL US

Regional Support Center
Nurnberg, Germany

Support in German
and English:  
Monday - Friday: 7:00 a.m. - 6:00 p.m. CEST
Closed: Saturday & Sunday

 

Tel: +49 911 51 98 250

EMAIL US

Regional Support Center
Suzhou, China

Support in Mandarin
and English:
Monday - Friday 8:30 a.m. - 5:30 p.m. CST
Closed: Saturday & Sunday

 

Tel: +0512-66163532 

EMAIL US

Regional Support Center
Sao Paolo, Brazil

Support in
Portuguese:
Monday - Friday 8:00 a.m. - 6:00 p.m.
Closed: Saturday & Sunday

 

Tel: +55-11-3673-2788

EMAIL US

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